11 baje Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") constitute a legal agreement between the 11 baje platform and its users ("Members"). By using the website https://11baje.cam and its associated mobile application, the member confirms that they have read, understood and accepted these Terms.

The following are definitions of key terms used in this document:

• "Platform" refers to the 11 baje website, app and all related services.
• "Member" or "User" refers to any person registered on the platform.
• "Account" refers to each member's personal profile and balance.
• "Bet" or "Wager" refers to the amount of money placed to participate in any casino game or sports event on the platform.
• "Balance" refers to the total amount of money currently held in a member's account.
• "Bonus" refers to promotional funds granted by the platform, which carry their own wagering requirements.

2 Account Registration

To open a valid account on 11 baje, a member must provide accurate and up-to-date information. The name, mobile number and date of birth provided at registration must be correct. Accounts opened with false information may be closed at any time, and any balance in such accounts may be forfeited.

2.1 Single Account Policy

Each member may operate only one account. Opening multiple accounts by the same person or on behalf of the same household is strictly prohibited. If multiple accounts are detected, all accounts will be closed and balances including bonuses may be forfeited.

2.2 Identity Verification (KYC)

The platform may request documents for identity verification before processing a withdrawal request. Members may be required to submit a copy of their National ID card or passport. This verification process is carried out for the security of all members.

3 Age and Eligibility

Members must be at least 21 years of age to participate in any casino or betting activity on 11 baje. Registration or use of an account by any person under the age of 21 is strictly prohibited. The platform may request relevant information and documents to verify age at any time.

A member must be a person who has the legal capacity to enter into a binding contract on their own behalf. Operating an account on behalf of a person who lacks mental capacity or has been declared legally incompetent by a court is strictly prohibited.

4 Deposits and Withdrawals

11 baje currently accepts bKash, Nagad, Rocket and Upay as payment methods for deposits. All four methods can also be used for withdrawals. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.

4.1 Processing Time

Withdrawal requests are generally completed within 30 minutes to 3 hours. However, this may take longer if identity verification has not been completed or if any matter related to the account is under review.

4.2 Deposit Conditions

Funds deposited into an account must come from a payment method registered in that member's own name. Funds sent from a third-party account will not be accepted, and any such transaction detected will be returned.

5 Bonuses and Promotions

Each bonus offer on 11 baje has its own terms, which must be read before using the bonus. A welcome bonus of 100% on the first deposit is provided, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a ৳1,000 deposit receives a ৳1,000 bonus, bringing the total balance to ৳2,000, and ৳1,000 × 25 = ৳25,000 must be wagered before a withdrawal can be made.

5.1 General Bonus Terms

• Another bonus cannot be activated while one is already in progress.
• Bonus funds may be required to be used in specific game categories — detailed terms for each offer are provided separately.
• Bonus balance or winnings earned from it cannot be withdrawn before wagering requirements are met.
• Misuse of bonuses (such as bonus arbitrage or claiming the same bonus across multiple accounts) will result in the bonus being cancelled.
• For any questions about promotions, please contact us via live chat.

6 Betting and Gaming Rules

11 baje offers games across several categories including slots, live casino, baccarat, roulette and sports betting. Each game has its own rules, which can be found within the game.

6.1 Bet Validity

A bet is considered completed only when it has been successfully registered on the platform's server. If a bet remains incomplete due to a network issue and is not registered on the server, that bet will be considered void and no change will be made to the user's balance.

6.2 Precedence of Server Records

In the event of any dispute, the data stored on the platform's server will be considered final. If there is a discrepancy between the information displayed on a user's device and the server data, the server data will prevail.

6.3 Sports Betting

For betting on cricket, football or other sports, if a match is cancelled the bet will be considered void and the staked amount will be returned to the balance. If a match is interrupted during play due to weather or other reasons, the decision of the third-party sports data provider will be followed.

7 Account Security

The responsibility for keeping an account secure rests primarily with the member. Passwords, OTPs or login credentials must not be shared with anyone else. If a member suspects that their account credentials have been accessed by a third party, they must immediately change their password and notify the support team.

If the platform is not notified of unauthorised access to an account and loss occurs as a result, the platform will not be held responsible. SSL encryption and other technical security measures remain continuously active on the platform's end.

8 Prohibited Activities

Involvement in any of the following activities will result in permanent account closure and the balance may be forfeited:

• Attempting to win bets through fraud, deception or manipulation.
• Placing bets using software bots or automated scripts.
• Opening multiple accounts to repeatedly claim bonuses.
• Using the platform for money laundering or financial crimes.
• Attempting unauthorised access to another member's account.
• Deliberately exploiting technical errors or bugs in the platform.
• Harassing or threatening other members.

9 Platform Liability

11 baje aims to provide uninterrupted service, however temporary disruptions may occur due to technical maintenance, server upgrades or unforeseen technical issues. In such situations, the platform will restore service as quickly as possible.

11 baje is not directly liable for any errors in the software of third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution). However, complaints regarding such issues can be submitted through our support team and will be forwarded to the respective game provider.

10 Privacy and Data Protection

Detailed rules regarding the collection, storage and use of members' personal data are fully described in our Privacy Policy, which forms an integral part of these terms. Members' data is not sold or transferred to any unauthorised third party.

Data may be analysed as needed for service improvement and to meet legal obligations. Members can enquire about their stored data at any time through the support team.

11 Responsible Gaming

11 baje believes that gaming and betting are a form of entertainment — not a source of income. In our Responsible Gaming section, members can set deposit limits, betting limits or arrange a temporary break for themselves.

If any member feels that their gaming habits are getting out of control, they are advised to seek professional help. This service applies to all members aged 21 and above.

12 Amendments to Terms

11 baje reserves the right to change these terms in part or in full at any time. Changes will be published on this page with the effective date noted. Members may receive a notification in their account for significant changes.

Continuing to use the platform after any changes will be taken to mean that the member has accepted the new terms. If a member does not agree to the new terms, they may request account closure.

13 Account Closure

A member may request closure of their account at any time via live chat. An opportunity to withdraw the balance will be provided before the account is closed, provided there is no ongoing wagering.

On the other hand, the platform may suspend or permanently close an account for the following reasons:

• Involvement in prohibited activities listed in Section 8.
• Operating an account under a false identity.
• Failure to respond to an identity verification request.
• Long-term inactive account (as per platform policy).

14 Dispute Resolution

If you have a complaint regarding any transaction, bet or account matter, please first contact the support team via 24/7 live chat. Support is available in both Bengali and English. The support team will review the complaint and work to provide a resolution as quickly as possible.

If a resolution is not reached via live chat, a detailed complaint can be sent by email. To learn more about us and find contact details, please visit our About Us page. Every complaint is taken seriously and resolved with full impartiality.

In the event of any dispute, records stored on the platform's server — bet history, transaction logs and game results — will be considered final evidence. Our goal is to ensure a fair and respectful resolution for both parties.