Responsible Gaming
11 baje believes that when gaming goes beyond entertainment and becomes a problem, getting the right support and information is the most important thing. On this page you will find ways to stay in control, warning signs to watch for, and how to get help.
For ages 21+ onlyGaming is for Entertainment
Casino and betting at 11 baje is purely for enjoyment. Every wager should be a choice made for fun — not a way to solve financial problems. We want every member to play with awareness and within their own means.
Responsible gaming means deciding for yourself — how much time you will spend, how much money you will set aside, and when to stop. Set a budget before you play and do not go beyond it. Trying to recover losses by placing more bets is a dangerous habit.
If you have any doubts or questions, our FAQ section covers many topics in detail. We always stand for transparency — the rules of play and service conditions are clearly stated on the Terms and Conditions page.
11 baje carefully protects your personal information and does not share it with third parties without authorisation. For full details, please see our Privacy Policy.
Self-Control Tools
11 baje offers several control features for members. Contact our support team at any time via 24/7 live chat or email and they will help you activate these tools.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made until the period resets.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, you will automatically receive a reminder.
Temporary Break
If you want to take a short break, your account can be temporarily suspended — from 24 hours up to several weeks. You will not be able to log in during the break.
Self-Exclusion
If you want to stay away from gaming for a longer period, you can apply for permanent self-exclusion. Once active, any request to reactivate the account will not be easily accepted.
Gaming History Review
You can view your transaction and betting history at any time. Use this information to understand your spending and time patterns.
Direct Support
For any issue, contact our support team via 24/7 live chat or email. Help is available in both Bengali and English.
Warning Signs
If you notice any of the following signs in yourself or someone you know, it is time to stop and seek help.
- Repeatedly placing bets to recover losses and being unable to stop.
- Hiding your gaming activity from family or close ones.
- Taking on extra debt or selling assets to cover expenses or repay loans.
- Being unable to focus on work, studies, or family responsibilities.
- Feeling restless, irritable, or anxious when unable to play.
- Repeatedly returning to gaming despite trying to stop.
- Relying on gaming to relieve stress or low mood.
Healthy Gaming Habits
Following a few simple guidelines for recreational gaming keeps the experience enjoyable and reduces the risk of financial or mental harm.
- Set a budget before you play and only spend an amount whose loss would not affect your household.
- Set a time limit — avoid long unbroken sessions and take regular breaks.
- Avoid playing when you are in a bad mood or under stress.
- Gaming is not a source of income — treat it as entertainment.
- Talk openly with your family about your gaming activity.
Where to Get Help
Acknowledging the problem takes courage. Seeking help is not a weakness — it is a responsible decision. The following resources are here for you.
11 baje Support Team
Our support team is available 24 hours a day, 7 days a week — via live chat and email. You can speak in both Bengali and English. Applications for self-exclusion or limit-setting can also be submitted here.
Family and Trusted People
Tell a close family member or trusted friend about the problem. Their support and watchfulness can be a great help in overcoming it. Asking for help rather than trying to get through it alone is the wiser choice.
Professional Counselling Services
Look for a mental health professional or addiction counsellor. In Bangladesh, you can visit government mental health hospitals or NGO-run counselling centres for expert advice. Professional support is the most effective solution.
Contact us by email: To send us your concern or a self-exclusion request, write to our support email —
For Parents and Guardians
If there are minors in your household, certain precautions are essential. Keep your devices and account secure so that no one under 21 can gain access in any way.
Use strong passwords and keep parental controls enabled on your devices. Avoid saving cookies or passwords in your browser. Refrain from logging into your account in front of children.
If you discover that a family member has used your account without your knowledge, notify our support team immediately. We treat such matters seriously.
Stay Informed
Playing at 11 baje means playing with transparency. Every game outcome is determined by a random number generator — no strategy or system can control the result. Always keep this in mind.
Previous results do not influence future results — every bet starts fresh. Thoughts like "I will win soon" or "it is my turn to win now" are statistically incorrect and can lead to greater losses.
The best way to keep yourself protected is to respect your limits, take regular breaks, and never treat gaming as a source of income. 11 baje is always here for you — enjoy yourself and stay safe.
Quick Checklist
- Am I staying within my set budget?
- Am I playing longer than I planned?
- Am I trying to recover my losses?
- Have I told my family about this?
- Would it be better to stop playing for now?
If any one answer is "yes", take a short break and talk to us if needed.