11 baje Privacy Policy

1 Introduction and Applicability

11 baje (hereinafter referred to as "we", "our", or "the platform") places the highest importance on user privacy. This privacy policy applies to all services operated through the https://11baje.cam website and related applications.

This document tells you what types of information we collect, for what purposes they are processed, how long they are kept, and what steps we take to protect your rights. Please read this policy carefully before using our services. To learn about other terms connected to using our services, read our Terms and Conditions, which describe the full agreement for using the platform in detail.

This policy applies only to the 11 baje platform. Third-party websites or services have their own privacy policies, for which 11 baje is not responsible.

2 We Information Collection do

The following types of information may be collected from you during account registration, use of services, and when you contact us:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Financial transaction details — including bKash, Nagad, Rocket, or Upay account numbers
• Security question answers and password (stored in encrypted form)
• Content of communications with the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Pages visited, session duration, and click patterns
• Preference settings and login logs
• Data obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may be received from identity verification services or payment processors. This information is used solely for security and fraud prevention purposes.

3 Information Purpose of Use

Collected information is processed for the following legitimate purposes:

1. Account Management: Completing registration, verifying identity, and ensuring account security.
2. Transaction Processing: Verifying the financial information needed for deposits, withdrawals, and bonus payments.
3. Customer Support: Ensuring quick and effective resolution of your complaints or questions.
4. Security and Fraud Prevention: Taking action against unauthorized access, fraudulent transactions, and the creation of multiple accounts.
5. Service Improvement: Analyzing usage patterns to improve the platform experience.
6. Notifications and Communications: Sending important account-related information, promotional offers, and security alerts.
7. Ensuring Responsible Gaming: Identifying potentially risky gaming behavior and arranging support.

4 To third parties Information Disclosure

11 baje never sells your personal information. Information may be disclosed in the limited circumstances described below:

4.1 Service Provider Partners

Necessary information is shared with selected third parties for payment processing, identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

Information may need to be disclosed due to a court order, a lawful request from law enforcement, or other legal obligations. In such situations, only the necessary information is provided.

4.3 Business Transfer

In the event of a sale or merger of any part of the business, user information may be transferred. In this situation, the new owner will be bound to comply with the terms of this privacy policy and users will be notified in advance.

5 Cookie & Tracking Technology

Cookies and similar tracking technologies are used on the 11 baje website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — the site will not function properly without them.
• Functionality Cookies: Remember language preferences, layout settings, and other user preferences.
• Analytics Cookies: Collect information on how long pages are visited and which sections are viewed most, to improve the service.
• Marketing Cookies: Used to show relevant advertisements; these can be declined.

Most browsers have options to control cookies. However, disabling essential cookies may prevent some parts of the site from working normally.

6 Security of Information

11 baje takes industry-standard technical and organizational steps to protect your information:

• All data transmissions are secured through SSL encryption.
• Passwords are stored using hashing and salting — no employee can view a password directly.
• Financial information is kept in a separate encrypted database.
• Server access is strictly restricted and regular security reviews are conducted.
• Suspicious transactions or access patterns are detected automatically.
• Staff receive regular training on data protection.

However, no method on the internet is 100% secure. You are therefore encouraged to follow personal security practices such as using strong passwords, changing them regularly, and keeping your OTP private.

7 Information Duration

Your information will be kept for as long as it is needed to fulfil the relevant purpose:

• Account Information: For the entire period the account is active, and for a defined period after closure where required by law.
• Financial Transaction Records: For the period specified under applicable laws and regulations.
• Support Conversations: For a limited period for dispute resolution and service improvement.
• Analytics Data: May be kept in anonymized form for the long term.
• Marketing Preferences: Until you withdraw your consent.

After the applicable retention period, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

1. Right of Access: The right to know what information we hold about you and to request a copy.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your information in certain circumstances — however, this may not be possible in all cases due to legal obligations.
4. Right to Restrict Processing: The right to request that processing of your information be put on hold in certain circumstances.
5. Right to Portability: The right to receive a copy of your information in a structured, machine-readable format.
6. Right to Object: The right to object to the processing of your information for marketing purposes.
7. Right to Withdraw Consent: The right to withdraw consent at any time for processing that is based on consent.

To exercise any of the above rights, please contact us via our support chat or by email. We aim to respond within 30 business days.

9 Underage Protection

11 baje's services are strictly for those aged 21 and above. No personal information is knowingly collected from minors. An age verification process is in place at the time of registration, and age is confirmed again during the account identity verification step.

If a minor's information enters our system, the relevant account will be closed and the information deleted as soon as this is discovered. For more information on responsible gaming, please read our Responsible Gaming page, where self-exclusion and limit-setting options are also explained in detail.

10 Changes to the Policy

This privacy policy may be updated from time to time to keep pace with changes to our services, legal requirements, or the development of business operations. For significant changes, a notification will be sent to your registered email or displayed when you log in to your account.

For minor changes, the "Last Updated" date at the top of the page will be changed. You are therefore advised to review this page regularly. Continued use of the service after any changes will be considered acceptance of the new policy.

To learn more about us and understand the platform's goals and values, visit our About Us page.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

Answers to general privacy-related questions may be found in our FAQ section, which provides brief answers to many common questions about accounts, payments, and security.